Online Payment Fraud Prevention Manager

• Develop and implement fraud prevention strategies, policies, and procedures to optimize efficiency and effectiveness at all stages of the customer's lifecycle.
• Enhance the security of online transactions and build customer trust.
• Analyze fraud patterns and data to identify areas for improvement and implement solutions to enhance fraud prevention.
• Stay updated on industry best practices and trends in fraud prevention to continuously improve security measures.
• Ensure the ratio of chargebacks is healthy with the respective networks, dispute resolution and strategies to improve them without sacrificing the experience for the customers.

• Monitor and manage fraud detection workflows to ensure efficient handling of suspicious activities and resolution of fraud cases.
• Establish and maintain service level agreements (SLAs) for revision of payment orders and resolution along with customer support.
• Propose, implement, and utilize fraud detection tools and systems to streamline processes.
• Leverage technology and tools to enhance productivity and improve fraud prevention measures.
• Ensure compliance with relevant regulations and standards, including but not limited to payment industry, data privacy, and financial security laws.
• Ability to plan, execute, and supervise projects related to fraud prevention

• Handle escalated fraud inquiries and cases, demonstrating professionalism and thoroughness in resolving issues.
• Maintain an orderly workflow according to priorities.
• Collaborate with cross-functional teams, including product development and customer support, to address complex fraud issues and ensure timely resolution.
• Implement strategies to proactively prevent recurring fraud issues and minimize financial losses.

• Generate regular reports on fraud prevention metrics, such as detection rates, resolution times, and financial impact.
• Analyze data trends to identify areas of improvement and make data-driven recommendations for enhancing fraud prevention operations.
• Stay informed about developments in the online payment industry and apply best practices to areas of improvement.
• Present findings and insights to senior management to inform decision-making and strategic planning

• Proven experience in a senior fraud prevention in online payments or risk management role in the Money Transfer Industry.
• Experience in designing, developing and implementing fraud prevention strategies.
• Excellent knowledge of fraud detection methods and techniques.
• Native or proficient in English, Spanish is highly desirable.
• Working knowledge of fraud detection software, databases, and tools.
• Awareness of industry’s latest technology trends and applications related to online payment security in the USA market.
• Ability to think strategically and to lead.
• Advanced troubleshooting and multi-tasking skills.
• Strong orientation towards fraud prevention and security.
• Strategic thinker with the ability to develop and execute fraud prevention strategies.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• BS degree in Computer Science, Accounting, Actuary, Analytics, Business Administration, Finance, or a related field.
• CFE, or similar certifications are highly desirable

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