Technical Operations Associate - Terminal

Stripe

  • Ciudad de México
  • Permanente
  • Tiempo completo
  • Hace 9 días
About StripeStripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the teamAs Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.What you'll doYou will conduct hands-on EMV certification tests for Terminal devices, assist Stripe users and partners with EMV certifications to allow them to on-board devices, work closely with the payments networks to negotiate and clarify specifications, and engage with industry leaders like EMVCo on Stripe's behalf. You'll also work closely with engineering teams to diagnose and fix EMV tag, host, certification and payments related issues.Responsibilities
  • Conduct hands-on EMV certification tests for Terminal devices.
  • Assist Stripe users with EMV certifications to allow them to on-board devices.
  • Coordinate with third party vendors and contractors on certification planning and execution.
  • Work closely with network partners to negotiate and clarify specifications.
  • Participate in industry events and conferences to shape payments industry policy decisions and inform the Stripe and Terminal roadmap.
  • Work closely with engineering teams to diagnose and fix EMV certification-related issues.
  • Work closely with engineering teams to help increase efficiency and automate processes.
Who you areWe're looking for someone who is detail oriented and is comfortable analysing technical issues with the tools provided by FIME. We are looking to hire someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum requirements
  • Excellent interpersonal and communication skills; ability to manage priorities across a large number of teams, clearly communicate status, and remain focused under pressure.
  • Bachelor's degree in a technical or analytical discipline.
  • Comfort with SQL and running queries to gather data.
  • 1 to 2 years of experience performing either host certifications, device certifications or a Data Analyst/QA background and a willingness to learn
Preferred qualifications
  • Represented companies in payments industry events or partnerships, either on the Technical or Administrative side.
  • Track record of pushing the payments industry forward.
  • Experience performing either host certifications or terminal EMV device certifications.
  • A good understanding of payments standards and concepts and know how to find and understand the specifications.
  • Experience with at least one of the following certification tools: UL/Collis, FIME/Savvi, ICC.
  • Experience working alongside software engineers and payment partners.
  • Experience working with EMVCo, ISO, or ANSI standards.
  • Excellent interpersonal and communication skills; ability to manage priorities across a large number of teams, clearly communicate status, and remain focused under pressure.
  • Experience working in software development or payment industries
In-office expectationsOffice-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.Pay and benefitsStripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.Office locationsMexico CityTeamOperationsJob typeFull time

Stripe