Job Summary:We are seeking a dynamic and customer-oriented Customer Service Agent fluent in Spanish and English to join our team in Albania. The ideal candidate will play a key role in delivering exceptional support to our global clients. This is a fantastic opportunity for individuals looking to build an international career with full relocation support provided by the company.Descripción del Puesto:Estamos buscando un Agente de Atención al Cliente proactivo y orientado al cliente, con fluidez en español e inglés, para unirse a nuestro equipo en Albania. El candidato ideal brindará soporte de alta calidad a nuestros clientes internacionales. Esta es una excelente oportunidad para desarrollar una carrera internacional con apoyo completo para la reubicación proporcionado por la empresa.Key Responsibilities:Handle customer queries via live chat, email, and calls in Spanish and English.Provide prompt, accurate, and professional responses to customer inquiries.Guide customers through our platform, resolve issues, and ensure customer satisfaction.Report bugs, issues, and feedback from customers to the technical team.Maintain up-to-date knowledge of company products, promotions, and processes.Work collaboratively with internal departments to ensure smooth service delivery.Uphold company policies and ensure all communication reflects our brand tone and standards.Requirements:Fluency in Spanish and English (spoken and written) is mandatory.Previous experience in customer service or support is preferred.Strong communication and interpersonal skills.Ability to work in shifts (including weekends and holidays, if required).Willingness to relocate to Albania.Basic computer skills and familiarity with CRM tools.Compensation & Benefits:Competitive salary based on experience and language proficiency.Food, accommodation, travel tickets, and work permit will be fully provided by the company.30 days of paid leave annually.Supportive and multicultural work environment.Career development and training opportunitiesBeneficios y Compensación:Salario competitivo según experiencia y nivel de idioma.La empresa proporciona alimentación, alojamiento, boletos de viaje y permiso de trabajo.30 días de vacaciones pagadas al año.Ambiente laboral multicultural y dinámico.Oportunidades de crecimiento profesional y capacitación.
