Product Manager, Customer Onboarding - Global UX

• Own the end-to-end onboarding experience, from account setup and guided tours to data ingestion and first value realization.
• Define product requirements and success metrics that align onboarding with key customer and business outcomes.
• Deeply understand user personas, workflows, and pain points, especially in navigating complex data architectures.
• Develop self-serve, contextual, and personalized onboarding capabilities-including product-led tutorials, walkthroughs, and progress tracking.
• Collaborate with UX and content design to ensure onboarding flows are clear, concise, and scalable across product lines.
• Partner with implementation and customer success teams to bridge the gap between self-serve onboarding and high-touch support.
• Use data and feedback to continuously iterate and improve onboarding experiences.
• Ensure onboarding aligns with broader customer lifecycle stages, including activation, expansion, and retention.
• Advocate for onboarding best practices across internal teams and help shape a consistent experience across the product suite.

• 5+ years of experience in product management, preferably with SaaS or data platform products.
• Proven experience designing or optimizing onboarding flows, user journeys, or customer adoption strategies.
• Strong systems thinking; able to balance technical complexity with customer simplicity.
• Familiarity with user onboarding analytics tools (e.g., Pendo, Heap, Amplitude, WalkMe).
• Experience collaborating with cross-functional teams including engineering, design, support, and go-to-market.
• Exceptional communication skills-able to simplify the complex and align stakeholders around a shared vision.

• Empathy for users of varying technical expertise, from data scientists to non-technical business users.
• Bonus: Experience working with data ingestion, data modeling, analytics platforms, or enterprise-scale SaaS solutions.

Teradata