Billing and Collections Agent - REMOTE

Guadalajara, Jal.
Permanente
Tiempo completo

Hace 10 días

Descripción :#LI-AP1#boost2025Gordian Staffing, A New Way of HRWe focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.Our client:We grew steadily in a very competitive marketplace by providing top-notch service, attention to detail and a willingness to do what it takes for our clients. This includes a hands-on involvement by our principals.Over the years, we've added new innovative systems and technology. We've so that our associations could thrive.Position Responsibilities:

Processes heavy phone call volume of customer account inquiries and concerns
Respond to written account inquires and requests
Follow up on billing issues
Process monthly late charges, interest, late letters and pre-liens
Administer association collection policies for delinquent owners
Monitor delinquent accounts for additional collection activity, up to and including lien preparation and forwarding owner accounts to the attorney
Process incoming email
Process returned items
Log returned mail
Work with association's collection attorneys
Track and log owner payments that are forwarded to a third-party processor • Other duties as assigned.

Schedule:Monday to FridayStandard schedule 10:00 to 19:00 Mexico City timeDaylight saving: 09:00 to 18:00 Mexico City time*This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by yourself)*We Offer

Remote Work.
Work Stability.
Computer equipment (Laptop, Monitor, and Headset).
Christmas bonus of 30 days (Aguinaldo).
12 vacation days after the first year.
25% vacation bonus
IMSS.
Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

Minor medical insurance
Food vouchers (10% of the gross salary monthly).
Restaurant tickets (~$2,050 MXN. monthly)
Saving fund (8% of the gross salary).

*Only English Resumes will be considered*Requisitos mínimos :

Around 1 to 2 years of experience within a call center in collection or billing campaigns for American customers.
Strong communication skills in writing and speaking in English.
Ability to explain customer statements/account ledger to non-financial people.
Tech Savvy.
Basic Excel.

Preferred Skillset

Attention to detail
Time management
Organized
Multitask

Competencias :

Organized
Empathetic
Customer Oriented
Attention to Detail
Assertive Communication

Gordian Staffing

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