Process Developer - Legalization Representative

• Month close reporting update systems in preparation for the quarter close and communicate with customers to validate services or changes on their accounts.

• Daly dashboard reporting to monitor critical activities, all dashboards are reported to Customer management.

• Account set ups and follow up: Customer assistance to establish needed state accounts to legally operate, provide legal documents to customer and submit forms to jurisdictions. Contact Customers/districts or jurisdictions to validate applications processing and account completion, resolve any possible not up to date account according to states requirement.

• Daily productivity for client request permits: Processing from different websites and updating AS400 accordingly, work Customers/districts and contact Jurisdictions if permits can't be process.

• Savvion workflow case resolution: Resolve cases related to customer service email requests using Savvion workflow tools.

• Contact Jurisdictions to follow up on different accounts situations

• Critical Accounts resolution

• Bank/Account reconciliation

• Customer Care to assist account set ups online and disputes

• System set up accounts updated: Processing of change of services on the customers’ accounts, validate and verify services with Customers/Districts

• Legal documents handling: Power of attorneys, Change of Services Letters, Applications and any state additional requirements.

• Interdepartmental coordination: Coordinate calls between departments to educate customers and resolve identified gaps.

• Client Management Special Request: Special projects assigned by Client management for special customers, urgent request that might require interdepartmental coordination and communication with Customers / Jurisdictions.

• First call resolution

• Advanced PC and Excel skills: Demonstrate proficiency in personal computer usage and advanced Excel functionalities for efficient data management and analysis.

• Bilingual communication: Exhibit conversational, reading, and writing skills in English.

• Proactive and reactive approach: Show initiative in anticipating issues and responding swiftly to challenges as they arise.

• Proactive and reactive approach: Show initiative in anticipating issues and responding swiftly to challenges as they arise.

• Data interpretation and issue resolution: Interpret complex data sets and analyze them to identify and resolve issues efficiently.

• Analytical skills: Apply strong analytical abilities to assess situations and develop strategic solutions.

• Client interaction: Communicate effectively with clients through email and telephone, ensuring clarity and professionalism.

• Customer Centricity: Focus on delivering exceptional customer service by prioritizing client needs and expectations.

• Results-oriented mindset: Maintain a self-driven approach to achieve goals and deliver measurable outcomes.

• Multitasking ability: Manage multiple tasks simultaneously while maintaining attention to detail and quality.

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

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