International Tech Support
- Guanajuato, Gto.
- $18.000 a $21.000 mensuales
- Permanente
- Tiempo completo
- Relevant technical education and experience in electronics or electrical installations, including certification to work with electricity.
- Knowledge of information and network technologies/ Solid technical understanding of Solar PV and electronics.
- Ability to prioritize and problem solving.
- Strong work ethics and team player.
- Strong Microsoft windows and office skills (Microsoft Dynamics CRM experience an advantage).
- Excellent written and verbal communication skills - particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.
- English language written and spoken skills (minimum C1 level) & Spanish as native language.
- Willingness to travel nationally and internationally when it is required.
**Tasks and Responsibilitie**s**:
- Contact person for technical questions from colleagues in both local and international departments.
- Liaise with Technical Support International as well as the service, sales and repair center departments to ensure cases are processed effectively.
- Accurate documentation of all support cases, including customer and internal communication.
- Actively collaboration with Fronius International.
(Corporate in Austria)
- Support to market in Mexico when it is required.
**We offer**:
- Benefits over the law.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $18,000.00 - $21,000.00 al mes
Beneficios:
- Días por enfermedad
- Estacionamiento de la empresa
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Teléfono de la empresa
Horario:
- Turno de 8 horas
Pago complementario:
- Bono trimestral
Experiência:
- Atención al cliente: 1 año (Deseable)
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