What you will be doing:Provide professional customer service regarding collection issues.Responsible for monitoring and maintaining assigned accounts.Make collection calls on past due accounts.Negotiate payment arrangements with customers to bring their account current.Uses pre-existing resolutions to solve client issues.Perform other assigned tasks and duties necessaryProvides customer service internally and externally.Accountable for reducing delinquency for assigned accounts.What you will likely bring:Excellent costumer orientationMust possess basic computer knowledgeMust be able to type minimum 40 words per minuteMust posse the ability to sell and negotiate with difficult consumersCannot be afraid to ask questions and seek out informationMust be able to deal with rejectionWilling to learnSpeaks English fluently, advanced written EnglishWhat could set you apart:1+ years applicable experience and demonstrated success/knowledgeHigh School Diploma or Associate degree or a related field of study preferred#LI-MR1 #LI-HYBRIDAbout EpicorAt Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.We’re Proactive, Proud, Partners.Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.Competitive Pay & BenefitsHealth and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.Global Mobility: Comprehensive support for international relocations and permanent residency processes.Equal Opportunities and Accommodations StatementEpicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.We are an equal-opportunity employer.Recruiter: Mariana Alexa Rodríguez Puente
