Application Support Engineer
F5
- Guadalajara, Jal.
- Permanente
- Tiempo completo
- Provide our customers with crucial guidance as they migrate to modular and containerized environments. As a trusted advisor you will help customers realize all the benefits of our Application Services across multiple cloud environments.
- Lead multiple technology challenges, prioritizing by customer and business needs.
- Through our Knowledge Centered Service (KCS) practices, turn your experience into knowledge for customers and peers.
- Work closely with Product Management and Product Development on new leading edge products and technologies.
- Ability to focus on overall customer satisfaction and a complete customer experience.
- Ability to lead the resolution outcomes of customer’s complex technical issues, with minimal direction.
- Working with our newest products and technologies, you are curious and have a growth mind set to continuously learn about our products, sub-systems and other technologies.
- Ability to work with a small experienced global team that is passionate about the customer’s outcomes, helping each other thrive and being an owner of the resolution.
- Strong interpersonal and communication skills, both oral and written.
- Must be able to articulate deeply complex technical topics to customers, peers, and non-technical personnel in an influential and understandable manner.
- Ability to defuse complicated technical and political situations with enterprise customers.
- Be an analytical thinker with show attention to detail.
- Ability to communicate effectively with management on special projects, including project updates, etc.
- Hold a BS in Computer Sciences (or related degree) or showcase equivalent experience
- Provide at least 8 years of relevant work experience
- 3+ years of knowledge of load balancers, web servers, caching, and web-enabled applications and their associated protocols, e.g., HTTP, TCP/IP, WebSocket
- 2+ years with SSL, SMTP, DNS, etc.
- 3-plus years of knowledge of Linux or Unix, preferably at a system administrator level
- Comfortable in a highly technical software support environment
- Experience with network troubleshooting using tools like tcpdump or Wireshark
- Container platforms (eg. Docker, Kubernetes, Istio, OpenShift)
- Troubleshooting REST APIs (familiar with JSON and YAML)
- Scripting and/or Automation (eg. Python, Shell scripts, Ansible)
- Cloud platforms and infrastructure (eg. AWS/Azure/GCE, Terraform)
- Shell environments (eg. Bash)
- Familiarity with proxy servers (eg, NGINX)
- Experience with system tools, such as SystemTap and DTrace, are a plus
- Comfortable with the layers of abstraction present in virtualization, encapsulation, and clustered computing environments.
- Familiarity with a wide variety of networking topics.
- Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.
- KCS Practices certification a plus