
Quality Manager
- Monterrey, N.L.
- Permanente
- Tiempo completo
- Act as partner to the leadership team to enable an improvement in the culture that places customer quality amongst the organization's top priorities first.
- Manage product quality responses to customers and develop processes and procedures that ensure that organization meets and exceeds applicable customer requirements.
- Provide the voice of the customer for quality back into the regional organization.
- Manage Warranty control and reduction projects across the region to meet regional and global warranty objectives in collaboration with quality peers from PCs and STCs.
- Establish, monitor, and maintain formal internal and external quality reporting systems, which includes the setting up and managing of cross-functional quality improvement teams and projects.
- Manage and support customer quality escalations and support/participate in customer quality review meeting.
- Manage customer quality escalations, partnering with tech support and product divisions to resolve quality and reliability issues.
- Support audits and ensure procurement processes comply with ISO 9000, 14000, and 45000 standards.
- BS degree or equivalent. Degree in production, manufacturing, quality or electrical engineering with substantial experience is also acceptable.
- Must have the drive and ability to promote continuous quality improvement in a manufacturing environment, also be a team player and communicator.
- Professional skills and experiences in managing ISO standards including ISO9001, ISO14001, OHSAS18000 and 6 Sigma tools.
- Knowledge of process improvement methodologies and tools (8D capability), Statistical methodologies, problem-solving experience.
- Proactive, detail oriented and self-motivated.
- Excellent communication, administrative, and interpersonal skills.
- Good understanding of the required Health & Safety practices and procedures.
- Proficiant in English (Speaking and Writing)
- Microsoft Office applications.
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being