Team Lead, Technical Operations

Ciudad de México
Permanente
Tiempo completo

Hace 1 día

Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the teamThe Technical Operations (Tech Ops) team is essential for optimizing payment performance and safeguarding Stripe against financial losses. We focus on enhancing authorization rates, preventing degradation, reducing fraud, avoiding network fines, and ensuring accurate cost management. By collaborating with internal teams, we actively seek automation opportunities and develop workflows to bridge data gaps, driving efficiency and effectiveness in payment processing.What you'll doIn this role, you will act as a player-coach, supporting a team of Tech Ops Payments Analysts. To thrive in this position, you should have a coaching mindset, demonstrated ability to communicate effectively with diverse stakeholders, and a strong track record of driving operational performance. Additionally, you should possess deep expertise in technical automation and SQL, coupled with a passion for inspiring your team to deliver an exceptional user experience.Responsibilities

Utilize data to guide people management strategies and enhance team productivity

Play a key role in weekly ops reviews, leading discussions and supporting decision-making with data

Provide direction and mentorship to your team, setting clear goals and expectations to achieve operational objectives

Oversee team performance management to ensure alignment with KPIs

Identify and implement process improvements to enhance operational scalability and user experience

Manage capacity and scheduling, dividing and assigning work between team members

Ensure that team members possess the necessary skills and resources to excel in their roles

Support recruitment and onboarding initiatives to build a talented and diverse team

Conduct structured career development conversations to coach and mentor team members in achieving their career goals

Offer continuous performance feedback, and facilitate regular formal performance reviews

Drive initiatives that foster a warm, engaging, and motivating team environment

Who you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum requirements

2+ years of experience coaching and leading teams while effectively managing performance

Demonstrated ability to mentor team members and provide constructive feedback

Proficient in data analysis, including A/B testing, data quality assessment, and reporting efficiency

Strong proficiency in SQL

Strong ownership mindset with the ability to unblock the team using internal and external resources

Experience in delivering weekly and monthly business metrics and reporting

Proven ability to work collaboratively with multiple cross-functional stakeholders to drive results

Excellent written and verbal communication skills in both English and Spanish

Preferred qualifications

Familiarity with the payments ecosystem

Experience with Python or other programming languages

Experience with Agentic AI

In-office expectationsOffice-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.Pay and benefitsStripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.Office locationsMexico CityTeamOperationsJob typeFull time

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