DATAMARK, Inc. is currently hiring for the position of Bilingual Customer Service Representative (CSR).In this role, the Bilingual CSR will be responsible for handling customer inquiries, providing product or service information, and resolving customer issues or complaints. The Bilingual CSR will communicate effectively in both English and Spanish to assist bilingual customers. The Bilingual CSR will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed. The Bilingual CSR will ensure a positive customer experience and strive to achieve customer satisfaction. The Bilingual CSR will handle incoming customer inquiries via phone, email, or chatResponsibilities
Provide accurate information on products or services
Resolve customer issues or complaints in a timely and efficient manner
Maintain accurate and up-to-date customer records
Update account information as necessary
Escalate complex cases to the appropriate team members or departments
Ensure a positive customer experience by providing exceptional service
Requirements
High school diploma or equivalent
Fluency in both English and Spanish
Previous customer service experience preferred
Excellent communication skills in both English and Spanish
Strong problem-solving and decision-making abilities
