Client Operations Manager

Sur

Ciudad de México
Autónomo
Tiempo completo

Hace 14 días
Postúlese fácilmente

You are going to be the backbone behind why clients stick around. That's your role.Your job is to obsess over how to retain clients and make sure they are happy.If you love talking to people, and you've had experience in the past with client-facing roles, then keep reading.Company OverviewWe are a cold email lead generation agency at our core, dedicated to helping B2B clients start more conversations and grow their businesses through targeted cold email campaigns.We have partnerships with Clay, Mailforge, and other exciting tech companies helping us deliver results consistently for our clients.You're seeing this job ad right now because we are at capacity with clients and we need your help to improve our internal systems and client fulfillment.Responsibilities * Develop and implement standard operating procedures (SOPs) to streamline agency operations

Build and maintain deep, lasting client relationships

Act as the primary point of contact for your portfolio of clients, ensuring high responsiveness
Lead bi-weekly check-ins to provide updates, gather feedback, and brainstorm growth strategies
Understand clients' businesses and meet their lead-generation expectations
Ensure timely delivery of services and proactively identify and resolve any issues
Create a referral culture where satisfied clients are eager to share their positive experiences
Collaborate with the team to improve client onboarding, service delivery, and overall client experience

Develop effective cold email strategies

Understand the target audience and segment it effectively
Craft compelling and concise email copy that captures attention and encourages action
Ensure emails meet inboxing criteria to minimize bounce rates and avoid spam filters
Follow industry best practices for deliverability and compliance
Continually optimize campaigns for lasting performance
Monitor and analyze campaign performance

Monitor campaign analytics to ensure optimal deliverability and engagement
Conduct A/B testing on email variations to determine the best approach
Refresh email content to avoid recipient fatigue
Analyze campaign responses to refine audience targeting
Generate new strategies based on insights to keep campaigns fresh and compelling
Identify opportunities for process improvements, efficiency gains, and client growth
Monitor key performance indicators (KPIs) related to client success and operational efficiency
Train and mentor team members to ensure consistent quality and adherence to best practices

Requirements

Efficiency in producing significant output with minimal wasted effort
Experience in client-facing roles
Strong work ethic with a track record of working hard
Adaptability to quickly adjust to changing priorities and conditions
Commitment to follow through on verbal and written agreements
Proactivity in taking initiative and bringing new ideas to the company
Honesty, integrity, and ability to maintain trust and confidence
Coachability and openness to feedback
Generosity in keeping the big picture in mind and being willing to give
Experience in project management, client service, and operations
Highly organized and detail-oriented
Experience using Clay and SmartLeads is a must.
Previous experience working at an agency is a huge plus.

BenefitsPosition: Client Operations ManagerSalary Range: $1000 - $1500 USDPayment Frequency: MonthlyType of Contract: Independent ContractorOnly CVs in English will be considered to participate in the process.

Sur