Technical Application Specialist

Monterrey, N.L.
Permanente
Tiempo completo

Hace 29 días

The Technical Support Specialist is responsible for diagnosing and resolving complex technical and system issues while delivering exceptional customer support. This role involves working with a wide range of technologies, ensuring customer satisfaction, and contributing to continuous improvement in product support and service delivery.What you will be doing:

Diagnose technical or system issues via phone, email, or chat and troubleshoot, repair, and test solutions, documenting actions and escalating when needed.
Troubleshoot client-server application issues involving Microsoft SQL, web servers, payment terminals, network printers, and Android/iOS devices using established procedures.
Address issues where standard procedures have not resolved the problem, using technical product knowledge and customer-focused communication.
Stay current on software updates and changes to provide accurate, timely solutions to customers.
Assist with setup, configuration, and use of programming or integration tools to support software customization and integration.
Collaborate with cross-functional teams, including customer experience and sales, to resolve concerns impacting customers.
Support and mentor team members to promote consistency and high-quality service.
Use and contribute to the department’s knowledge base articles and FAQs.

What you will likely bring:

Strong communication skills, both written and verbal
Customer-first mindset and experience in client-facing support
Excellent troubleshooting and technical problem-solving skills
Understanding of system application fundamentals and business processes
Experience supporting high-volume environments
Ability to work independently and as part of a team in a dynamic and fast-paced setting

What could set you apart:

Great English communication skills
3+ years of applicable experience in a technical support or customer service role
Experience with SaaS or e-Commerce platforms
Proficiency in identifying issue trends and contributing to process improvements
Ability to adapt quickly to changing technology and customer needs

#LI-JI1 #LI-HYBRIDAbout EpicorAt Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.We’re Proactive, Proud, Partners.Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.Competitive Pay & BenefitsHealth and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.Global Mobility: Comprehensive support for international relocations and permanent residency processes.Equal Opportunities and Accommodations StatementEpicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.We are an equal-opportunity employer.Recruiter: Antonio Ibarra Bustillos

Epicor

Postularse