Customer Experience Agent Bilingual
- Benito Juárez, D.F.
- Permanente
- Tiempo completo
Fulltime position
Weekly pay every Friday
Direct contract with DoorDashCompensation and Bonuses
Base salary 15,000 MXN monthly
Monthly wellness bonus 1,000 MXN
Monthly grocery vouchers 1,000 MXN
Performance bonus Up to 3,750 MXNAdditional Benefits
Paid personal days in addition to legally mandated vacation days
Workfromhome equipment provided
Life insurance
Aguinaldo 15 days
Savings fund 10
Social Security and Medical Coverage
IMSS
Ambulance service 5 free events
Medical assistance at home 2 free events, subsequent services at preferential costs
247 medical orientation Free phone consultations yearround
Psychological assistance Free initial consultation, preferential rates for additional sessions
Unlimited nutritional guidance Available MondaySaturday, 900 AM 900 PM
Home nursing services
Dental assistance and vision care programYoure excited about this opportunity because you will...
Handle three main channels Inbound Calls, Chats, and Emails for DoorDashs partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.
Address timesensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
Develop deep expertise in how DoorDashs processes, systems, and resources work, and how to use them to drive positive outcomes
Demonstrate effective communication skills and relationshipbuilding.
Excel at Quality We want to be the best Customer Experience Company out thereWere excited about you because...
You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat.
You can speak fluent English and have above average technical fluency typing speed of 40 WPM.
You have experience in a fastpaced customer service role and are resilient in an everchanging environment.
You have effective written communication skillsincluding topnotch grammar, spelling, and the ability to write both formally and casually using DoorDashs brand voice and tone.
You are a highlymotivated individual that works well in a team environment.
You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copypaste, opening multiple tabs, email
You are customercentric and you love helping people.
You have high emotional intelligence and you are great at building relationships.
You are very organizedyou can juggle both issue resolution concise communication.
You have experience maintaining a high level of professionalism.Why Youll Love Working at DoorDash...
We are leaders Leadership is not limited to our management team. Its something everyone at DoorDash embraces and embodies.
We are doers We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do on every project, every day.
We are learning Were not afraid to dig in and uncover the truth, even if its scary or inconvenient. Everyone here is continually learning on the job, no matter if weve been in a role for one year or one minute.
We are customer obsessed Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
We are all DoorDash The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
We offer great compensationAbout DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with doortodoor delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Were committed to supporting employees happiness, healthiness, and overall wellbeing by providing comprehensive benefits and perks.Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company, industry, and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.If you need any accommodations, please inform your recruiting contact upon initial connection.
Bolsa de trabajo México ofrecemos puesto de Customer Experience Agent para el sector de Atencion a clientes de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
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