Gucci Clienteling Manager
- Veracruz, Ver.
- Permanente
- Tiempo completo
About us
Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion.
Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses.
Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.
**_Your opportunity
- **
The Clienteling Manager position Mexico is responsible for helping to cultivate the relationships customers have with the brand by leveraging Gucci's unique brand attributes to drive customer engagement, acquisition, and retention.
This person is responsible for developing and increasing the high-end clientele, establishing a special network and culture across the Gucci LATAM network of stores.
He/she will drive the maximization of the profits related to the high segment under the direction of the Head of the Client Engagement Department.
The Clienteling position Mexico will coordinate all the clienteling initiatives, acting as a bridge between Gucci Latam and the store network.
The role is responsible for helping plan, coordinate and execute brand activations and experiences in the country.
This position is responsible for scouting, proposing, designing and executing loyalty gifting campaigns, moments, one-to-one outreach programs and the one-to-one entertainment budget.
**_How you will contribute
- **
Brand Experiences
- Coordinate the planning, implementation, and execution of Gucci brand experiences defined by worldwide, including client outreach, brand experience logistics, travel, accommodations, personalized itineraries, etc.
- Work with retail teams to identify clients for brand experiences, creating profiles and a database.
- Manage project budgets, act as liaison with the vendors and guarantee the fulfillments of the administrative and legal procedures.
- Develop a full range of recap materials pertaining to brand experiences for company executives and worldwide.
- Analyze client activity to evaluate brand experience success in terms of sales performance, products sold, and acquisition of new clients.
- Participate in the brand experiences interacting with clients.
- Leading by example by developing individual relationships with top clients to enhance their relationship with the store.
- Assist with special client's requests manage critical situations and propose solutions.
**Clienteling**
- Analyze and work on the client database proposing and promoting clienteling activities and actions in the Gucci Latam network.
- Responsible for launching and monitoring all clienteling activities in the store network according to the corporate guidelines.
- Organize and optimize one to one campaigns and client appointments in store as well as off-site locations.
- Review and evaluate clienteling requests.
- Propose, create and implement special moments for select clients.
- Develop opportunities within local markets to increase brand awareness and desirability.
- Review and monitor sales performance periodically; recommend and implement sales strategies.
- Create a process to monitor and track activities to properly evaluate ROI;
- Responsible for the coordination and management of the entertainment budget expenses at store level.
- Autonomously use all the clienteling electronic tools to run analysis on the top clients.
**Who you are**
A professional with proven experience in a similar role (3-5 years)within luxury retail industry with business, marketing or advertisiement background.
A Problem solver, able to find creative solutions developing new concepts with the aim to engage clients develop KPIs and proven ROI
Self-motivated executive with a strong sense of personal accountability highly organized and ability to adapt quickly to changing priorities; able to represent the company and always serve as a brand ambassador.
With excellent written and verbal communication skills (Spanish and English fluent)
With a proactive and empathic approach proficient in Microsoft Office tolls, Excel is a must.
**_Why work with us?
- **
This is a fantastic opportunity to join the Gucci adventure and become part of a thriving merchandising team that offers possibilities to learn and grow.
Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.
Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce.
**_Your opportunity
- **
The Clienteling Manager position Mexico is responsible for helping to cultivate the relationships customers have with the brand by l
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