Bilingual Retention Agent
- Campeche, Camp.
- Permanente
- Tiempo completo
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**REQUIREMENTS**:
- 85% English proficiency
- Steady wired internet connection
- USB Wired headset
- Windows 8+ or MAC
- Retention experience is a plus
**RETENTION AGENT'S BACKGROUND AND EXPERIENCE**:
- 90% English proficiency (EF set - C2 or higher)
- Fundamental computer skills and PC that meet the minimum technical requirement
- Exceptional customer service skills
- A hard-wire, noise-canceling headset
- Be able to provide a valid and non-expired certificate of good conduct/Police Certificate (International Applicants)
- Ability to service with mínimal supervision and consistently keep your scheduled client commitments
- 1+ years of retention experience (Desirable).
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Strong conflict resolution skills.
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