L2-Prod. Support - GDC

• Work actively with team members to analyze and resolve application issues.
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis.
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas.

• Experience as a L2 support engineer
• ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt
• Hands-on experience in SQL (Pl/SQL), Unix and Shell Scripting
• Hands-on Read and Debug Java Code

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

Capgemini