It Systems Engineer
- Veracruz, Ver.
- Permanente
- Tiempo completo
The IKEA vision is to create a better everyday life for the many people.
We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.
We are determined to bring a little bit of Sweden to Mexico.
**Job Description**:
**Qualifications**:
- Perform day-to-day IT operations and support activities in the store ensuring that IT
systems perform with high availability, performance and security.
- Investigate, trouble-shoot, follow up and communicate with store users on their IT
support incidents and service requests with resolution, closure, work-around and
escalation.
- Perform Store IT support according to IT policies, standards and SOPs.
- Support IT audit, compliance and security reviews & assessments.
- Support implementation of local Store IT project activities within planned scope,
schedule and budgets.
- Support Store super users in testing, training, implementation and upgrade of Store
IT systems incl.
associated technical documentation.
- Support and coordinate with SO IT in system security patches and anti-virus updates
on Store IT systems on need basis.
- Maintain inventory records of hardware, software license and support contracts.
- Support IT hardware, software, license and subscription compliance through
physical checks and tools (Service Desk and SCCM).
- Coordinate on-site work with authorised vendors during rebuild, relocations or
repairs.
- Support SO IT and Store BN in IT budget preparation and contract renewal of Store
procurement with due diligence.
- Support system & data backup, recovery procedures to ensure effective and
timely recovery of business data & IT services in the event of an emergency or
disaster situation.
- Provide IT support to Shopping Centre (e.g. Damansara/ IPC; Tebrau/ Toppen),
wherever applicable.
- Provide standby weekend & after office support if required or rostered.
Additional Information
**Motivation**
- Passionate about IT solutions and trends in retail industry.
- Teamwork and Service oriented mind-set.
- Strong sense of achievement in driving IT operational support.
**Knowledge**
- A diploma in IT Professional disciplines (Computer / Information Technology).
- Minimum 3 years of experience in IT support role.
- Practical knowledge to support super users, system support and testing.
- Practical experience in IT support including Service Desk, System monitoring,
Backup & restore, Patching & Malware protection.
- IT Support experience of IT systems in retail environment (Microsoft Navision, LS
Retail, POS, CRM, SQL Database).
- Working knowledge of IT infrastructure, network and security technologies
(Windows Servers, Active Directory, Azure, VMWARE, EMC Storage, CISCO Routers,
Switches & WLAN, Firewall, SCCM and Azure Cloud).
- Familiar with store operations, e-commerce and retail business processes.
**Capabilities**
- Maintain, monitor, troubleshoot and support computer systems and networks incl.
POS, Printers, Scanners, Wi-Fi, MGF devices, Desktops, Laptops and Tablets.
- Resolve IT support issues and service requests in a structured and timely manner.
- Excellent team work and establish good working relationship with users and service providers.
- Customer service mind-set, self-starter, process improvement orientation.
- Able to work under time pressure with problem solving, priority driven and business focussed approach.
- A technical, logical thought process with good communication in English.
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