General InformationPress space or enter keys to toggle section visibilityCountry/RegionMexicoProvince/CitySan Jose Del Cabo, B.C.SLocationLas Ventanas al Paraiso, A Rosewood ResortDepartmentOthersJob TypeFull-time PermanentJob DescriptionPress space or enter keys to toggle section visibilityTHE IMPACT OF THIS ROLEThe Retail Assistant Manager is a key operational and team leader of the resort's retail division. This role combines strategic retail leadership with hands-on oversight of administrative, inventory, and sales functions. The Retail Assistant Manager will ensure smooth daily operations, consistent brand representation, and high-quality guest experiences across all stores.KEY RESPONSIBILITIES· Leads and supervises the retail team, including organizing daily briefings, setting team goals, assigning responsibilities, and ensuring accountability. Oversees the development and execution of work schedules and manages shift coverage. Conducts training on sales techniques, product knowledge, and operational procedures. Provides guidance to maintain consistent service aligned with luxury hospitality standards.· Monitors and drives sales performance by analyzing KPIs, reviewing daily and monthly sales reports, and identifying opportunities to increase revenue. Ensures a high level of guest satisfaction through quality service delivery. Maintains visual merchandising standards in alignment with brand guidelines and seasonal updates.· Manages inventory operations including stock levels, product transfers, returns, tagging, and pricing accuracy. Ensures POS and inventory systems are kept up to date. Oversees administrative functions such as timekeeping, minor payroll inputs, and preparation of retail reports.· Coordinates with external suppliers for merchandise delivery, product tagging, and display. Collects feedback on product performance and communicates purchasing insights. Collaborates with the Director on assortment planning, product curation, and special brand partnerships.· Maintains overall store standards, appearance, and cleanliness. Ensures compliance with internal policies, safety regulations, and brand identity requirements. Identifies and addresses operational issues and proposes process improvements as needed.CRITICAL SKILLS & QUALIFICATIONS· Minimum 3 years of experience in retail management or assistant management, ideally in luxury or resort retail.· Strong leadership and interpersonal skills.· Proficient in POS and inventory software.· Detail-oriented with administrative competence and multitasking capabilities.· Fluent in Spanish and English.About UsPress space or enter keys to toggle section visibilitySet on fine white sands at the tip of Mexico's Baja Peninsula and along the sparkling blue Sea of Cortez, Las Ventanas al Paraíso has a reputation for definitive luxury. Serene and sophisticated, guests enjoy an unparalleled service, exquisite accommodations and an impeccable attention to detail. The 84 enchanting suites and villas feature the finest craftsmanship, Mexican motifs and artworks, and accessories reflective of the vibrant hues of Los Cabos. Each Signature Villa boasts a private infinity-edge pool as well as awe-inspiring views of the Sea of Cortez. The Ty Warner Mansion is an exclusive 28,000-square-foot beachfront mansion poised directly on the water's edge with panoramic views over the Sea of Cortez. For longer stays in Los Cabos, stunning private residences offer resort living convenience.
