IT Business Analyst

Donaldson

  • Aguascalientes, Ags.
  • Permanente
  • Tiempo completo
  • Hace 22 días
Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​As a CRM Business Analyst, you will be responsible for translating business process requirements into functional specifications, fostering strong relationships with business stakeholders, and driving standardized business processes across the organization in partnership with the IT development team. You will understand business priorities and the significance of your activities in enhancing customer experience, improving internal efficiencies, and aligning with corporate strategies.Responsibilities:Collaborate with commercial users to understand their needs, provide training, and enhance their experience with D365 and related tools.Serve as a liaison between the IT team and business units, communicating and prioritizing requirements.Apply CRM process expertise to implement best practices.Lead initiatives with Sales Operations to define processes and prioritize work aligned with strategic goals.Develop and maintain reports and dashboards in Power BI to support decision-making.Design workflows in Power Automate to streamline operational processes.Partner with IT to ensure system performance, availability, and ongoing improvements.Identify and document technical issues for resolution by the development team.Maintain up-to-date documentation of system configurations and processesQualifications:
  • Strong oral and written English communication skills
  • Bachelor's degree in MIS (Management of Information Systems), Computer Science, or a related field.
  • Proven experience as an IT Analyst, with a focus on D365 support, Power BI and Power Automate.
  • Strong technical aptitude and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with Commercial and IT teams
  • Detail-oriented with strong organizational and communication skills.
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to to verify that the communication is from Donaldson.Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Donaldson