Professional, Account Services
Under Armour
- Huixquilucan, Méx.
- Permanente
- Tiempo completo
- Daily customer order bank management for Key, Territory & Specialty Accounts (DTC where applicable)
- Analyzing account fill rates and actively problem solving for delayed product or non-shippable orders
- Running SAP & BI reports and leveraging analytical skills to determine current fill rates, future fill rates and system release dates so that the warehouse has sufficient time to pick, pack and ship orders within the Customers requested window
- Strong financial acumen to regularly communicate OB revenue reporting and provide high level analysis with risk and changes in revenue.
- Develop and present “State of the Business or OB updates” for Sales & BU leads on a weekly basis
- Independently act on various company reports (i.e. Daily Snapshot, Late WIP, Fill Rate Report, ATP), and work cross functionally on others to ensure UA is positioned for accurate supply planning (Unresolved Demand and Unconfirmed Reports)
- Partner with Sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments
- Strong understanding of last mile transportation processes and Customer routing requirements
- Aid in the development/improvements of procedures, reports & processes; Lead application of such within specific Business Unit, accounting for uniqueness of the business
- Field and respond to internal and external Customer inquiries regarding orders, shipments, products, inventory availability, compliance requirements and pricing
- Process Sales orders via email, telephone or electronically (EDI) and confirm all orders received and troubleshoot any issues
- Manage booking deadline order entry and confirmation process, including validation that all expected demand has been entered, and work with Sales to ensure pricing is accurate vs sell-in plans, resolve offer dates and requested ship dates are aligned
- Understand the product line, key programs, launch, and seasonal strategies driving the accounts' assortment plan
- Maintain account(s) profile, ensuring adherence to vendor compliance. This could include special packaging, SMU's, ticketing, musical size runs, shortages, lateness, direct ships, etc.
- Manage account dashboards to ensure accurate and timely deliveries, achievement of KPI's and mitigation of compliance issues.
- Ensure a working knowledge of entire order cycle and can identify any gaps or process improvements
- Works cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates. If specified delivery dates are not met, needs to act, and expedite or trace missing or delayed shipments to satisfy customers.
- Management of special projects as assigned.
- Bachelor's degree
- 3+ years of related Account Service experience
- Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments
- Proficient in Microsoft Office Suite, including intermediate to advanced Excel skills
- Experience with SAP order management a strong asset
- Fluency in Spanish and English, written and verbal, is an asset
- Availability during normal work hours (8:30 am - 5:30 pm) to respond promptly to customer needs or requests for service and assistance
- Must be detail oriented, able to prioritize tasks and able to work under pressure with multiple deadlines
- Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service
- Meets time commitments to customers
- Arrives at meetings and appointments with customers on time and prepared
Return to Work Designation: 3 days week in-office, the remainder of work week remote.Relocation
- No relocation provided