Position: Web Content Strategy & GovernanceJob Description:We’re hiring a Content Strategy & Governance Lead to define and operationalize how content is planned, created, governed, and optimized across our digital ecosystem. This role will help ensure that every piece of content - whether navigational, transactional, educational, or campaign-based - supports a cohesive and effective user experience.You’ll work as part of the Experience Strategy & Design team and play a key role in shaping how content supports customer journeys, business goals, and digital transformation. This is a hands-on strategy and enablement role that collaborates closely with UX, Product, Marketing, and technical teams to align content execution with strategic intent.What You’ll Be Doing:Content Strategy & PlanningDefine a scalable content strategy aligned to customer journeys, brand, SEO, and digital experience goalsAudit, structure, and model content to meet evolving user needs and business requirementsSupport cross-functional planning of content across web, product experiences, support, and campaign flowsGovernance & StandardsEstablish and maintain governance models including content roles, workflows, standards, and editorial guidanceOwn taxonomy, metadata, tagging, and content classification to support search, personalization, and reuseDevelop processes for content quality assurance, localization, and sunsettingOperations & OptimizationPartner with product, UX, and marketing groups to manage ongoing content operations within CMS and DAM systemsMaintain content inventories and page-level ownership modelsDefine and track KPIs to evaluate content performance and prioritize improvementsCross-Functional CollaborationWork closely with Product Managers, UX Designers, Researchers, and Marketers to ensure content is integrated early into discovery and designAdvocate for customer-centered content decisions and consistency across channelsSupport enablement and onboarding of content contributors across business unitsWhat We Are Looking For:7+ years of experience in content strategy, digital content operations, or related rolesStrong knowledge of content lifecycle management, governance frameworks, and editorial best practicesExperience working in or with UX/design teams, and integrating content into user-centered design processesProficiency with content systems (e.g., CMS, DAM, and taxonomy tools)Strong communication and facilitation skills; able to lead discussions and drive alignment across teamsComfortable working in an agile, cross-functional, and global environmentPreferred Experience:Working knowledge of UX research methods, SEO principles, and structured content modelingExperience in B2B, enterpriseFamiliarity with tools such as Figma, AEM, Jira, and analytics dashboardsWork Arrangement:Hybrid: 3 days in office/2 days work from homeWhat's In It For You:At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.30 days of Christmas bonus40% vacation premium12 vacation days plus 2 floating days, sick days and holidaysVision and Dental AssistanceLife InsuranceHealthcare Insurance10% Food/Pantry VouchersRestaurant Vouchers13% Savings FundAccess to Arrow’s Employee Discount ProgramGrowth Opportunities, and more!Apply now!#LI-HN1Annual Hiring Range/Hourly Rate: $83,483.33 - $82,648.50 MXN MonthlyActual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.Location: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)Time Type: Full timeJob Category: Business SupportEEO Statement:Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. ( )
