Hostess Vacation Club

Westin Hotels & Resorts

  • Los Cabos, B.C.S.
  • Permanente
  • Tiempo completo
  • Hace 29 días
PRINCIPAL OBJECTIVE OF POSITIONResponsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Coordinates the daily opening and closing of Tour Desk
Perform daily maintenance to Concierge Assistant
Ensure that the data from the property management system is imported to Concierge Assistant on a daily basis
Process daily call list from the property management system for the VSCs
Assign arrivals to VSCs in the property management system
Log all General Information appointmentsinquiries in GI Log
Distribute premiums to guests who have toured
Ensure that the Starpoints distributed to guests for touring are submitted to corporate to be redeemed
Prepare and maintain daily tour booking schedule
Screen all customer activity per tour qualification guidelines
Monitor daily tour activity and Sales Executive availability, and reports discrepancies to appropriate manager
Accurately compiles and enters daily tours and related statistical data
Generate daily and monthly tour activity summaries for distribution to key personnel and post for VSCs
Maintain daily communication with VSCs with regards to tour bookings and daily tour schedule
Exercises excellent judgment in dealing with tour scheduling in order to maximize tour production
Exercises excellent judgment during tour overbookings and other challenges in order to ensure positive customer experience
Maintain excellent customer service techniques deals with customers professionally and courteously
Appropriately interact with all personnel and maintains positive, professional relationships with coworkers
Maintain close communicative relationships with Marketing and Sales Management in order to ensure the highest level of program efficiency and standards
Assist Marketing Management in executing special projects, as directed
Track inventory, order and maintain Tour Desk suppliesQUALIFICATIONSCOMPETENCIESBilingual proficiency English and SpanishComputer literacy, including but not limited to Microsoft Office, Excel, Microsoft WordMathematical SkillsReasoning Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.BENEFITS
Competitive salary
Superior benefits of law
2 days off per week
Professional development opportunities
Good work environmentimvwcala
Bolsa de trabajo México ofrecemos puesto de Hostess para el sector de Hosteleria Turismo en la empresa Westin México de Los Cabos. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

Computrabajo