Technical Support Engineer

Ciudad de México
Permanente
Tiempo completo

Hace 8 días

Technical Support EngineerLocation: This role is available as a hybrid or fully remote in Mexico.Job DescriptionThe Technical Support Engineer will be primarily responsible for delivering technical assistance related to Bentley's Offshore Structural Engineering software, SACS.Responsibilities

Provide technical support to users through Web, Phone & Email on SACS
Troubleshoot and resolve users' issues quickly and accurately, thereby driving user satisfaction and usage
Help in developing the product by conveying user feedback to the product team through logging of bugs/enhancement requests
Coordinate with Development, QA & Product Management teams to prioritize bug fixes
Create knowledge articles, edit existing articles to keep them current, and use those to support users
Test a product or a feature before a release
Carry out on-site/web-based technical presentations to users

Qualifications

Bachelor's degree in Civil, Structural, or Ocean Engineering
1-5 years of prior offshore structural engineering-related experience
Knowledge of finite element modeling, analysis & design
Knowledge of offshore design codes API RP 2A and ISO 19902
Experience using SACS. Experience using MOSES, ADINA, Staad, or AutoPIPE would be an advantage
Excellent communication skills in English (verbal & writing)
Self-motivated, proactive individual with a strong desire to learn

LI-RBLI-RemoteLI-HybridAbout Bentley SystemsAround the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.Equal Opportunity Employer:Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

Bentley Systems

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