It - Major Incident Manager - Remote
- Jalisco
- Permanente
- Tiempo completo
This position is responsible for the running and administration of the Major Incidents for the Client.
Additionally, the Operation Management Center (OMC) team manages the elevation and escalation request from the Client as well as providing an interface between the Client and the DXC support teams.
**WHAT YOU' WILL DO**:
- Accountable for the resolution of Major Incidents and Crisis Management issues
- Manages end-to-end service delivery ensuring the responsible teams for the Major Incident Resolution are engaged and on track
- Provide communications for a broad range of requests from the Client as well as providing a single, one stop escalation point for the client
- Ensures client relationships and satisfaction are maintained by meeting current and potential needs, ensuring contract compliance
- Understands and leverages operating models to ensure that the appropriate dedicated shared on-site, off-site, offshore contractor and company resources are available to meet client needs
**WHO YOU ARE**:
- Bachelor's degree in computer science, business administration, engineering, information systems or related field preferred.
- 2+ years of experience in similar role or in a leadership role such as project management, service delivery lead, team lead, etc.
- Strong leadership and communication skills
- Analytical and problem-solving skills
- Interpersonal skills to interact with customers and team members
- Organization and time management skills
- Experience using IT Service Management tools as ServiceNow, Remedy and SMAX.
- Knowledge of Information Technology Infrastructure Library (ITIL) reference model is preferable
- English written and spoken.
**Work Environment**
- Shifts: 3x12 Sunday through Tuesday or Thursday through Saturday and add Wednesday in every other week
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success.
At DXC we support each other and work as a team — globally and locally.
Our achievements demonstrate how we deliver excellence for our customers and colleagues.
You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC we put our people first.
In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination.
With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so.
We recognize that requirements and availability around masking, testing and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location.
Buscojobs