Membership Executive (Upselling / Inside Sales) - English and Spanish Speaker

Ciudad de México
Permanente
Tiempo completo

Hace 9 días
Postúlese fácilmente

Company DescriptionWork smart, have fun and make an impact!EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.Learn more about our team and culture on .Job DescriptionWe’re looking for a motivated, autonomous individual to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception. Duties include (but are not limited to):Market management and development:

Manage our existing Americas market with the aim of maximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvements
Identify upsell/upgrade opportunities and contact customers accordingly via phone, email or webinar
Use available data to drive targeted actions to achieve objectives

Improve and implement:Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from themCommunicate:

Coordinate with Frontline teams to open further opportunities for upsell, and to ensure content relating to upselling & value perception is effective
Communicates value to customers on regional initiatives
Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders
Prepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner
Share best practices, success stories and lessons learned with global colleagues
Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience

Be pro-active:

Identify and suggest process improvements to improve team efficiency
Identify opportunities for automation, such as cadences, to reduce manual work and improve efficiency
Identify additional revenue opportunities to develop the rated company offering
Represent the voice of the rated customer within EcoVadis

Qualifications

Minimum 2 years experience in customer facing roles, such as business or sales development
You will be comfortable with proactive outreach to EcoVadis network members
Passion for excellent customer service
Full proficiency in English and Spanish
Ability to interpret data to identify actions
Digital marketing experience a plus
Comfortable presenting to large groups
Experience with Salesforce or CRM software preferred
Comfortable working in a fast paced, high-growth environment
Enthusiasm and motivation to improve customer experience
Proactive in suggesting, designing and implementing ideas and improvements

Additional Information

Full-time position (After probation period)
Office Location: Varsovia 36, office 803 and 807, Juárez, Cuauhtémoc, 06600, México City
Candidates must be based within a 25 km radius of the office.

In return for your expertise, we offer:

Work from home allowances (one-off IT and Home equipment)
Flexible working hours
Wellness allowance for mental and physical wellbeing
Access to professional mental health support
Referral bonus policy
Learning and development
Sustainability events and community involvement
Peer recognition program
Employee-led resource groups
Annual performance bonus
Remote work from abroad policy
Internet and electricity bill allowance
Health care and life insurance after specified seniority
Hybrid work organization
Additional day for community service when volunteering
Career growth management

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!Don't fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

EcoVadis