Customer Service Manager Calidad · Autoliv Aguascalientes (Mxag)

• Customer Relations: Develop and maintain strong relationships with customers, addressing their needs and concerns promptly and effectively.
• Team Management: Lead and mentor the customer service team, providing guidance, training, and support to ensure high performance and professional growth.
• Process Improvement: Identify and implement process improvements to enhance customer service efficiency and effectiveness.
• Issue Resolution: Handle customer complaints and issues, ensuring timely and satisfactory resolution.
• Reporting: Prepare and present regular reports on customer service metrics, feedback, and performance to senior management.
• Collaboration: Work closely with production, quality control, and logistics teams to ensure seamless operations and customer satisfaction.
• Compliance: Ensure all customer service activities comply with company policies, industry standards, and regulatory requirements.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in customer service management, preferably in a manufacturing environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in customer service software and tools.
• Ability to analyze data and generate actionable insights.
• Fluent in Spanish and English.

• Experience with ERP systems.
• Problem-solving and conflict resolution skills.
• Ability to work under pressure and manage multiple priorities.

• Attractive compensation package
• Recognition awards, company events, family events, university discount options and many more perks.
• Gender Pay Equality

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