Guest Experience & Property Operations Lead

• A Front-Row Seat to Hypergrowth: You’ll be part of a team that’s scaling aggressively — and winning. You’ll see firsthand how to build a market-dominating business.
• Work With High Standards & High Performers: No dead weight. No clock-punchers. Just a small, elite team that executes fast and cares deeply about results.
• Make a Tangible Impact: You won’t be “just a number” here. The work you do will directly move revenue, reviews, and company growth.
• Be in a Company That Invests in You: We use cutting-edge tools, AI, and proven business systems to make your work more effective and your career path faster.
• Growth Path Built In: As we scale, leadership and specialized roles open up — and we promote from within. If you perform, you’ll move up quickly.
• Pride in the Product: You’ll represent high-quality properties and a brand that owners and guests genuinely love.

• People who want more responsibility, faster.
• People who hate “average” and thrive when the bar is high.
• People who want their work to matter — and want to see the results of it, fast.

• Serve as the primary point of contact for guest escalations and urgent calls during peak hours, providing calm, solution-focused resolutions.
• Coordinate all maintenance and vendor work orders — from urgent repairs to scheduled services — ensuring timely completion and quality standards.
• Schedule and manage property inspections, then process inspection reports into clear maintenance action plans.
• Maintain professional, organized communication logs with vendors, guests, and internal teams.
• Monitor and track guest communication tasks in our task management system, ensuring team efficiency and prompt responses.
• Support the onboarding and compliance process through cross-training with our delivery team, including vendor paperwork, licensing, and listing setup.
• Proactively identify recurring maintenance or guest issues and recommend process improvements.

• 1-2 year of proven experience in hospitality, property management, or a related guest-facing role.
• Knowledge of maintenance processes (HVAC, plumbing, landscaping) and vendor management best practices.
• Very strong written and verbal communication skills in English.
• Strong phone presence — able to confidently and empathetically handle escalations and de-escalations.
• Demonstrated vendor coordination and scheduling skills, with the ability to track work orders to completion.
• Organizational skills with high attention to detail in tracking multiple moving parts.
• Comfort with task/project management software (e.g., Notion, ClickUp, Asana, Trello) and other digital tools.
• Ability to work independently with minimal oversight and manage priorities in a fast-paced environment.
• Experience in short-term rental management or vacation rental guest services.
• Familiarity with inspection coordination and quality control standards for residential properties.
• Experience in onboarding new properties for vacation rental or hospitality operations.
• Comfort with property management systems (PMS) such as Guesty, Turno, or something similar

• Quarterly bonus incentive based on review ratings and other KPIs related to position duties.

• Paid time off such as PTO, sick days, and vacation days

Better Talent