Wedding/Social Destination Sales Manager

• Identify new relationships and business opportunities to increase sales from a targeted market.
• Demonstrate professional and confident communication skills with clients and colleagues.
• Exhibit a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Implement all sales action plans related to my market areas as outlined in the business plan.
• Execute and supports the operational aspects of business booked (e.g. generating proposal, writing contract, customer correspondence).
• Solicit new, and builds on existing, catered contracted business to exceed revenue goals.
• Provide the highest quality of service to the customer at all times.
• Participate in sales calls with members of the sales team to acquire new business and/or close on business.
• Able to support the resort's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Work closely with the Area Directors of Sales and Revenue to ensure proposed rate negotiations meet the financial needs of the hotels.
• Develop strong relationships with the on-property team to ensure working in unity and always striving to achieve the same goals.
• Attend all department and hotel meetings as necessary..
• Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within the community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders, specifically local event planners.
• Closely following up on all business leads within a 24-hour response timeline to clients.
• Plans and executes site visits, stays, FAM trips and experiences for all Group sales visits.
• Acts and the destination expert and liaison for the remoted-based Area Sales team.
• Partners with and provides on-property sales support for the remote-based Area and Global Sales teams.

• High School Graduate (required)
• College Education (preferred)
• Proven success in a similar role, prefer 2+ years of Event/Wedding experience in a luxury market.
• Experience in hotels/resorts or event planning is required.
• Ability to communicate effectively in both English and Spanish in all areas of communication.
• Preference for a candidate with local, Riviera Maya sales or planning experience.
• Computer literate in relevant computer applications including Google Suite, and Delphi
• Excellent communication skills
• Strong interpersonal and problem-solving abilities

Auberge Resorts