Customer Service Representative / Account Specialist
Impresora Donneco Internacional
- Reynosa, Tamps.
- Permanente
- Tiempo completo
Bilingual required (English & Spanish)
Able to demonstrates ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.
Must be able to recognize anomalies and critical situations and respond appropriately.
Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity.
Able to apply strong functional computer knowledge in utilizing Microsoft Office or other technical tools in completing assignments.
Ability to quickly learn specialized software to complete work assignments.
Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.
Proficient in Excel (mid/advance skills)
Mid Database Knowledge (queries and data mining)
Data Analysis Experience
Requires very good communication skills (English & Spanish) with ability to state messages in a clear manner by using language that is easy for others to understand.
Must be able to proactively listen to others to understand issues and situations.
Must be able to clearly articulate business needs to both internal and external customers.
Must be able to work on site with possible work hours to be performed remotely, following HR & labor laws with the written approval of the business unit manager.