Associate Customer Service Representative- Mex
- Jalisco
- Permanente
- Tiempo completo
**
In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.
- Follows procedures and guidelines, including external vendors, to provide service to customers to fulfill end to end cycle service level agreements
- **Remote work, with possibility to work at the office 50%.
**
**Essential Duties & Responsibilities Required**
- Provides the highest level of customer service at all times to internal and external customers.
(30%)
- Follows department guidelines for methods of research and accuracy.
(10%)
- Creates follow-ups with customers to provide the best customer experience; Interacts with associated internal department to resolve issues.
(20%)
- Identifies issues that need escalation and passes on to the appropriate person.
(5%)
- Performs additional duties as assigned.
(5%)
- Maintains notes in appropriate systems.
- Meets attendance and punctuality standards.
**Qualifications, Required Knowledge Skills & Abilities and Working Conditions**:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Able to:
- Be diplomatic when handling calls/correspondence for Management.
- Build solid, effective working relationships with others.
- Assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
- Constructively work under stress and pressure when faced with high workloads and deadlines.
- Respond to incoming calls and greet the public in a friendly and courteous manner.
- Provide courteous, timely service when addressing customer questions and concerns.
- Adjust readily to change and adapt as needed.
- Avoid win/loss situations and ensure productive resolutions of conflict.
- Work independently with minimum supervision.
- Possesses strong multi-cultural interpersonal skills.
- Display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
- Execute instructions and to request clarification when needed.
- Express ideas clearly and convey necessary information.
- Stationary for long extended periods.
- Be attentive and foster two-way conversation.
- Use common office equipment.
Able to perform basic mathematical calculations.
- Quickly learn new systems and technology.
- Able to maintain confidentiality of sensitive information.
**Required Educational**:
High School/G.E.D.
**Previous Experience (Years & Type)**:
A minimum 6 month experience in a Customer Service role.
A minimum of 35 wpm typing skills.
Buscojobs