Supervisor, Customer Order Solutions

Huixquilucan, Méx.
Permanente
Tiempo completo

Hace 28 días

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.We are looking to hire a Supervisor, Customer Order Solutions in a Hybrid (60/40) capacity for our site in Mexico City. This is 3 days in the office and 2 days remote.Please submit your CV in English.What We Bring To The Table:The best people deserve the best rewards. In addition to the benefits, you’d expect from a global leader (health insurance, paid time off, etc.) we also offer:

Competitive compensation
Career growth opportunities
Flexibility and Support for Diverse Life Stages and Choices
We prioritize our communities and the planet we share
Wellbeing programs including Physical, Mental and Financial wellness

Position Overview:This position has responsibility for the effective management of the day-to-day work of the domestic or export Customer Service Analyst team, to ensure delivery of a high-quality service level to all McCormick customers.Responsibilities include managing, executing and administering the strategy and operations for the Customer Service Organization and for the business unit, as well as driving efficient practices to optimize and streamline processes, and monitor/measure activity to ensure customer service levels are meeting business unit objectives. This role links to business partners, operational execution, and overall order management to a specific portfolio of customers. Managing, leading and developing the Customer Service Team. Ensure policies and procedures are being correctly followed and applied. Maintaining relations with customers, both internal and external.Key Responsibilities:

Manage order management activities (domestic) to ensure the execution of business unit and/or specific service levels. Maintains metrics and executes reporting to ensure consistent performance attainment. Acting as effective backup for team members, as and when required. Supporting the team with workload management. Maintain rapport with internal and external customers, identify potential problems as they develop and solve through interaction with other departments.
Recommend, develop and implement programs and procedures governing the way customer service activities will be conducted. Provide ongoing process improvement and project support, identify and communicate potential solutions to the anticipated risks and suggest potential responses, actions and resources required that might mitigate these risks or otherwise prepare the organization for the impact. Ensure continuous improvement initiative by continually suggesting adjustments/changes in existing procedures and processes to optimize efficiencies effecting order processing to improve value added services to customers, sales and the CS personnel.
Provide leadership, support and training to develop domestic/export customer service personnel to maintain high level customer service. Leading performance reviews and development discussions with direct reports, including setting goals and appraisals.
Contributes toward setting annual goals and strategic planning to achieve departmental and functional goals that are aligned with business partner objectives.
Act as key liaison between Customer Service team, Customer Service Manager, Sales/business unit and internal McCormick Operations (Supply Chain, Transportation, Quality, Global Enablement).

Required Qualifications:

Bachelor's Degree in Business, Supply Chain or related field.
3+ years of business experience required in Customer Service or Order Management, preferably in Supply Chain.
2+ years of people management or team leader experience
Knowledge of Manufacturing processes, inventory management, warehouse and distribution, desirable.
Ability to effectively lead others and implement change.
Ability to work with internal and external customers to resolve issues and achieve positive outcomes.
Effective communication skills that allow for collaboration with business partners.
High sense of urgency.
SAP or other ERP experience.
MS Excel and Word experience.
Advanced/Fluent English (spoken & written).

As an Equal Opportunities employer, McCormick is committed to an inclusive workforce.

McCormick

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