CONTINUOUS IMPROVEMENT ANALYST III
- Hermosillo, Son.
- Permanente
- Tiempo completo
Generally requires Bachelor's degree in appropriate field with a minimum of 3 years of experience,
- Adaptable, flexible and responsive in a rapidly-changing, process-improvement synergy-focused environment
Ability to "think outside the box", envision future state and help guide the implementation of processes whether local or global.
- Ability to build working relationships, and effectively interact collaboratively with peers on solutions and issues.
- Strong analytical, communication and problem-solving skills as well as good business acumen is essential. Able to convey complex ideas clearly and influence.
- Audit transactions, identify and rectify errors, provide feedback, and ensure errors are within acceptable limits. Coach associates to deliver extraordinary customer experience by conducting behavioral audits.
- Build a culture of continuous improvement - To implement TEOA tools and drive metrics for the respective teams.
- Create/update process documentation that identifies hand off points, changes to procedures and standard work instructions at the directive of TEOA.
- Evaluate suitability of resources for go live of new process.
- Collaborate with multiple quality teams and document sign off based on process requirement.
- Documents Customer Care standard work and works with TEOA / Customer Care leaders to train and roll out TEOA best practice processes in existing and new SAP projects, to customer care.
- Participates in the evaluation, standardization, simplification, and continuous improvement during the migration from SAP to future SAP Evolve-S4 Hana or other platforms/dashboards.
- Guides SAP project Customer Care teams on customer rationalization, data mapping and data clean-up, and validation during integrations of new acquisitions.