Dispatcher/Customer Service Representative (m/f/d)

• Pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions and quickly implement alternative solutions
• Respond to inquiries and assist with investigating and resolving bus driver, bus partner and customer concerns • Respond-to and coordinate emergency responses
• Continuously strive to optimize operational processes to guarantee the quality of our services
• Coordinate personnel responsibilities and vehicle deployment in case of any changes
• Interact with all parties of the FlixBus fleet, especially with our partners' drivers and bus partners (owners, operations managers and dispatchers.)
• Maintain compliance with administrative policies and procedures, safety rules, environmental policies and government regulations at all times
• Provide ongoing support to the Team Lead, Traffic Control, Compliance and Emergency Management and take on additional tasks to maintain excellence in these areas

• High school diploma plus at least two (2) years' professional experience working in call center (Preferably in a field of transportation, security, or other emergency response)
• Flexibility and ability to work non-traditional hours (our operation is 24/7)
• Ability to listen effectively and understand driver/bus partner/passenger needs in order to provide creative solutions
• Adapts easily to new technology software to perform job functions, skilled in Microsoft Office Suite of applications
• Ability to work independently with little supervision to make critical decisions in the interest of safety and customer service.
• Fluent in English, fluency in other languages including French, Spanish, Cantonese and/or Mandarin huge plus

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

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