Requirements Engineer II

• Gather and understand requirements; work with clients, users, business/product owners & SMEs to understand their requests and be able to translate and breakdown requests into user stories; authoring additional requirements artifacts and project documentation as needed.
• Understand the overall Landscape architect from an End-to-end perspective; work with developers in finding best solutions from a user perspective
• Support system upgrades including ensuring all changes are adequately tested, coordinating the release to production with our vendor partner, and handle notification of system outage.
• Ensure that system changes are in line with business requirements by creating test plans & expected results, conducting some testing, and coordinating with the testing team to review test results.
• Provide support to end users when they identify issues - attempt to resolve the issues or ensure issues are reported/logged with developers, the correct priority is set, and work-arounds are identified.
• Review & update knowledge-based articles used for production support as needed.
• Support/Coordinate testing of infrastructure changes.
• Be an integral part of the team by supporting our need for continuous improvement of our processes and operational efficiency.

• Bachelor's Degree or equivalent preferred
• Strong understanding of the fundamentals of system analysis & design
• Familiarity with the Software Development Life Cycle and Agile concepts
• Experience with Agile methodology, writing user stories, open collaboration, etc
• Strong verbal and written communication skills with proven ability working in globally located team situations, understanding and demonstrating sensitivity toward cultural differences
• Ability to cultivate networks throughout an organization to gather support and create a foundation for future influence
• Sound decision-making skills and ability to take decisive action
• Ability to align priorities of own area with the direction and priorities of the broader organization
• Flexibility with changes in tasks and priorities
• Demonstrate a willingness to adapt to shifting or competing priorities and try new things, even at the risk of failure.
• Solid understanding of Commercial Insurance
• Knowledge of insurance policy transactions and lifecycles
• Solid understanding of data models / table structures with proven ability to create / execute SQL, conduct data analysis and provide conclusions
• Familiarity with Webservices, XML, JSON and API a plus

Swiss Re