Front Desk Supervisor

Four Seasons Hotels

  • Los Cabos, B.C.S.
  • Permanente
  • Tiempo completo
  • Hace 9 días
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.About Four Seasons Resort and Residences Los Cabos at Costa PalmasFour Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:
  • Hotel Site:
  • Instagram: #fsloscabos
About the role of Front Desk SupervisorThe Front Desk Supervisor oversees daily front desk operations, ensuring smooth guest arrivals, departures, and overall satisfaction. This role supports the Front Office team by providing guidance, handling escalated guest concerns, and ensuring service standards are consistently met in alignment with the resort’s brand values.What you will do:
  • Supervise front desk operations including check-in, check-out, reservations, and guest inquiries.
  • Handle guest concerns or complaints promptly and professionally, escalating when necessary.
  • Ensure personalized and efficient service, maintaining high guest satisfaction levels.
  • Conduct daily briefings to communicate operational updates, VIP arrivals, and special requests.
  • Train new staff on systems, SOPs, guest service standards, and upselling techniques.
  • Monitor front desk workflow, schedules, and ensure adequate staffing coverage.
  • Verify accuracy of daily transactions, billing, cash handling, and night audit reports.
  • Coordinate with Housekeeping, Reservations, F&B, and Security to ensure seamless guest experiences.
  • Communicate special requests, room allocations, and service issues effectively.
  • Ensure adherence to brand standards, safety protocols, and grooming policies.
  • Uphold policies regarding data protection, payment security, and guest confidentiality.
What you bring:
  • Fluency in Spanish and English is required for this position
  • Previous experience (3–5 years) in front desk or guest services, with at least 3 years in a supervisory role.
  • Two (2) + years’ experience working within a luxury hotel or similar environment is considered an asset
  • Strong knowledge of Opera
  • Ability to work with all hotel systems and maintain a high attention to detail.
  • Understand and ability to deliver high quality, luxury service standards.
  • Excellent interpersonal skills and communication skills
  • Cross-cultural sensitivity and customer service orientation
  • Guest centricity and understanding of the importance of guest preferences.
What we offer:
  • Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
  • Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
  • Uniforms: Complimentary Dry Cleaning for Employee Uniforms
  • Training & Development: In-house training workshops for line and management employees
  • Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards
Service CultureFour Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.Learn more by visiting us at:
  • Company Site:
  • Our Careers: https://careers.fourseasons.com/us/en
  • LinkedIn:
  • Facebook:
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Four Seasons Hotels