Global Customer Service Representative

Morelos
Permanente
Tiempo completo

Hace 2 meses

At Nouryon, our global team of Changemakers takes positive action every day to reach higher and collectively and individually. We create innovative and sustainable solutions for our customers to answer society's needs - today and in the future.We are looking for team members who bring ideas forward, champion others and work together to do better. Does that sound like you?About the Job:We're looking for a Global Customer Service Representative to support our Technology Solutions business in Los Reyes. In this role, you'll manage both international and domestic customer orders across the Central America region. You'll be the go-to person making sure everything runs smoothly from order entry to delivery. It's a great fit if you enjoy problem-solving, keeping things organized, and building strong relationships with customers and internal teams.In your future role as Global Customer Service Representative, you will:

Handle customer orders (domestic & international) from start to finish using SAP
Make sure orders are processed, invoiced, and shipped out on time
Work closely with customers on product availability, delivery timelines, and shipping details
Keep customers in the loop on any changes to their orders or agreements
Collaborate with internal teams (Sales, Logistics, Finance, etc.) to make sure everything's aligned
Manage order-related documents and provide support for import/export shipments
Stay on top of credit control issues, issue credit/debit notes, and follow up on overdue payments
Update and maintain customer master data and contacts in CRM
Help manage customer complaints and work with Account Managers to follow up and resolve issues
Coordinate returns and packaging logistics when needed
Communicate regularly with freight forwarders and other logistics partners
Ensure all processes follow company procedures and SOX compliance

We believe you bring:

A bachelor's degree (Business Admin, International Commerce, or Chemical Engineering preferred)
3-5 years of experience in customer service, logistics, or sales support-ideally in manufacturing
Fully bilingual in English / Spanish (required)
A customer-focused mindset and a drive to get things done right
Strong organizational skills and attention to detail
Ability to stay calm and prioritize when things get busy
Solid decision-making and problem-solving skills
Experience using SAP (Sales & Distribution, Import/Export) is a big plus
Familiarity with freight forwarders or customs brokers is a bonus
A self-starter attitude and comfort working independently or in a team

Additional details:

This is a permanent position on a full-time basis, reporting to the Regional Commercial Manager.
When applying, please submit your resume in English. Do not submit it in Spanish.
Important: This role is fully onsite at our plant in Los Reyes (La Paz) 4 days/week.

Good to know:Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/We look forward to receiving your application!We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.About Nouryon:We're looking for tomorrow's Changemakers, today.If you're looking for your next career move, apply today and join Nouryon's worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the desire to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions.From day one, we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.Visit our website and follow us on LinkedIn.We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.WeAreNouryon #ChangemakersWhat can Nouryon offer you?If you share our values and ambitions, we offer a fascinating international environment that rewards your skills and enthusiasm. Our employment package comprises a competitive salary and an attractive bonus scheme. Training opportunities and internal networks enable valuable personal and professional development. And through challenging projects you will help us become first choice for our customers, shareholders and employees, all over the world.Application detailsWe welcome your online application via our website. Please use the apply button on this page.A pre-employment screening may form part of the selection process.

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