Sales Associate Temporal Guadalajara Montblanc

• Achieve individual sales goals and help to achieve overall results.
• Process product exchanges.
• Maintain operational standards by ensuring inventory control.
• Assist in maintaining the general visual merchandising of the Boutique.
• Follow retail signature process in order to ensure excellent customer experience inside the Boutique.
• Record sales transactions in the system align with compliance.
• Inventory executions and report through SOVIA tool.
• Correct use of product

• Customer obsessed. Establish and maintain a strong client relationship through authorized Montblanc application.
• Always provide a high level of customer service including prompt response to client requests/complaints.
• Develop and maintain customers data base.
• Handling of text messages with clients in a professional manner.
• Keep accurate control records of all customer repairs (ensure repairs are sent to SAV and communicate repair status to clients and closed follow up to complete the process).
• Protect and assure a professional use of data information.
• Assist VIP customers.
• Prospect new clients. Follow up CRM objectives and daily tasks.

• Able to prepare and update sales information and send daily reports to Managers.
• Report of visual merchandising guidelines.
• Palacio de Hierro invoicing reporting if apply.
• Support in all operational processes in order to assure positive Audit results.

• Participate in all trainings and responsible of becoming an expert in product knowledge.
• Strong interest and self study to learn about new products and stories. Connect, engage and inspire customers.
• Achieve weekly training tasks in MeApp y E-Learning apps

Montblanc