BALENCIAGA Department Manager | Polanco

• Implement action plans defined with the HQ and Flagship/Store director and ensure follow-up

• Assign targeted quantitative and qualitative goals to the department team(s)
• Analyze the results: daily, weekly, monthly and set up constant assessments
• Analyze sales based on corporate reports and verify warehouse stock for the department(s) involved
• Ensure that the display of the Department(s) involved is in order and supervise product rotation
• Communicate high quality relevant feedback and reporting to the Associate Store
• Director/Store Director or Store team

• Communicate on a daily basis technical and stock information related to the product to the store team in the Department(s)
• Punctually submit all the quantitative and qualitative information to the Buying team at HQ in order to communicate any requirements and to predict any possible issues
• Monitor business environment including local competition
• Keep store team informed at all times regarding Store performance
• Analyze sell through by category

• Create and maintain a positive and motivating work environment

• Embody Balenciaga image and ensure that the team is also aligned
• Motivate and challenge store management and store team on a regular basis

• Support the Flagship/Store Director and Associate Store Director in setting up goals and animate morning briefs, one to one meetings, etc.
• Organize and plan the department(s) activities, providing available resources to achieve the expected workload and maximize profitability
• Partner with the Associate Store Director and Flagship/Store Director to recruit, train and develop your team

• Identify and develop the strengths of each store team member, supporting professional growth through training and coaching approach
• Train team on “in Store” actions to develop client loyalty
• Lead by example and facilitate teamwork

• Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand
• internally and externally

• Ensure that your department(s) constantly provides the standards of Balenciaga services, image and values
• Ensure Balenciaga Signature and Client experience are executed and consistent over time

• Inspire both clients and store team by embodying the Balenciaga Universe
• Ensure that the image of the Store is aligned with Balenciaga standards
• Follow up CEE and NPS scores and set up actions accordingly
• Assure the recruitment, development and retention of clients, from beginners to VICs

• Supervise sales to ensure Client journeys execution and omnichannel consistency
• Ensure a qualitative and qualitative approach on managing the store clients portfolio and execute action plans
• Promote and develop clienteling mindset, follows the sales to VIC and VVICs
• Personally manage all delicate situations regarding issues related to the product

• Ensure that all the processes are in compliance with legal, safety, internal requirements,
• sustainability, HR and stock organization

• Take all the necessary measures to ensure loss prevention and safety in the store
• Ensure the correct rotation of the goods in the warehouse for the department(s) involved
• Adhere, inform and follow-up on all processes and guidelines
• Execute team planning on a weekly and monthly basis and summit it the Associate Store Director
• Challenge current processes to ensure efficiency and effectiveness in your department

• Cooperate with the other Department managers regarding all issues related to the product and internal processes
• Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Operations manager

• Commitment to take part of an innovative project
• Product sensitivity and a strong market/fashion trends knowledge, paired with a good general culture level
• At least 3 years of experience in a managerial position (5 people)
• Significant experience in the luxury industry: client portfolio
• Clienteling mindset: client engagement and loyalty
• Precision, organizational skills: being able to organize and prioritize tasks based on the needs of the business
• Adaptability, openness, listening abilities, curiosity
• High availability, responsiveness
• Excellent interpersonal skills
• A positive attitude and a willingness to learn and improve
• Mastering digital skills

Balenciaga