Application Support Engineer

Ciudad de México
Permanente
Tiempo completo

Hace 9 horas
Postúlese fácilmente

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape.As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals.We are currently searching for an Application Support Engineer:Responsibilities

Closely Monitoring production and non-prod applications through ControlM and backend.
Schedule change requests. Need to co-ordinate with concern teams during the change window and provide the support on non-prod deployments as well whenever needed.
Password renewals, Creating CR and follow up with concern team during Change window.
Need to keep an eye on service now tickets (SCTASKS, Incidents) Based on priority need to take necessary action. P3/P2 tickets should be resolved in an hour.
Monitor portals and reports on daily basis
DB access requests, DB backup/restore requests, Data transfer requests
Weekly servers reboots and Monthly servers reboots
Batch file execution, Scripts execution from backend

Requirements

4–6 years of experience in Application Support, Production Support, or IT Operations.
Strong hands-on experience with Control-M (scheduling/monitoring).
Proficiency in ServiceNow for incident, request, and change management.
Solid knowledge of SQL Server, including querying, data analysis, backups, and restores.
Experience executing scripts and batch files in production and non-production environments.
Ability to analyze job/process failures and provide temporary or permanent solutions.
Experience coordinating change windows and deployments with development and operations teams.
Strong incident management skills, including prioritization and resolution of P2/P3 tickets within SLA.
Knowledge of server reboots, monitoring portals, and daily/weekly reports.
Proven ability to analyze job failures and provide effective technical resolutions.
Experience in developing and implementing work-around solutions for service restoration.
Ability to recommend code changes to application teams.
Solid understanding of database performance monitoring and troubleshooting.
Excellent problem-solving and analytical skills.
Strong communication and collaboration skills.
Experience with root cause analysis.

Languages

Advanced Oral English.
Native Spanish.

Note:

Fully remote.

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page:Keywords:
SQL, MSBI, Production Support, ServiceNow, Control-M

4–6 years of experience in Application Support, Production Support, or IT Operations.
Strong hands-on experience with Control-M (scheduling/monitoring).
Proficiency in ServiceNow for incident, request, and change management.
Solid knowledge of SQL Server, including querying, data analysis, backups, and restores.
Experience executing scripts and batch files in production and non-production environments.
Ability to analyze job/process failures and provide temporary or permanent solutions.
Experience coordinating change windows and deployments with development and operations teams.
Strong incident management skills, including prioritization and resolution of P2/P3 tickets within SLA.
Knowledge of server reboots, monitoring portals, and daily/weekly reports.

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