Technical Operations Associate

Ciudad de México
Permanente
Tiempo completo

Hace 2 meses

Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the teamAs Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.What you'll doAs an analyst on the Payments Health Operations team you will be charged with monitoring and maintaining payments performance for Stripe's largest users. This will include triaging, investigating, and responding to detected regressions in authentication and cost rates, providing in depth analysis of performance degradations, answering queries from our product support and technical account management team, and engagement with users and other teams at Stripe to help ensure our users are maximizing their acceptance rates, and minimizing their costs and fraud.You will work at the core of Stripe's platform, ensuring the reliability of our payments stack and the health of the broader ecosystem. Technical Operations roles in Payments are a dynamic and key component of Stripe's success. Focused on financial partner integrations and funds flow expansion, we sit at the intersection of product/platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation.Responsibilities

Monitor authorization rates and performance for large users, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the account team, banking partners, and card networks.

Analyze cost checkers to ensure our cost models accuracy.

Respond to performance inquiries from technical account managers, product support teams, and other internal stripe teams.

Interface with Stripe's financial partners across the world to communicate operational breakages and help drive resolutions.

Provide fast, accurate responses to complex support inquiries from partners.

Partner with internal and external teams to validate the accuracy of Stripe's financial data.

Introduce data and process efficiencies to meet the scale and speed of Stripe.

Identify and automate inefficient operational processes to reduce manual workloads.

Who you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum requirements

Have at least 1 year experience in a technical role, with experience in writing SQL queries to query relational databases.

Have experience navigating the nuanced complexity of financial systems and solving large scale, technical challenges.

Have strong analytical skills to investigate, prioritize, and identify the root cause of issues.

Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders.

Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines.

Have experience identifying and triaging technical issues.

Demonstrated track record of process improvement and proactive problem solving.

Excellent written and verbal communication skills in both English and Spanish.

Preferred qualifications

Payments expertise (working with financial partners, optimizing processing errors, managing payment costs).

Experience operating in a high growth technology company.

Python or Scala knowledge.

In-office expectationsOffice-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.Pay and benefitsStripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.Office locationsMexico CityTeamOperationsJob typeFull time

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