Service Desk Analyst - Dealer Services
- Baja California
- Permanente
- Tiempo completo
**We are looking for a high energy contributor who is willing to work in a dynamic, fast-paced environment and wants to make a significant difference for our business.
This position provides technical support for our external customers.
Responsibilities include initial assessment, triage, research, and resolution of incidents for PACCAR Enterprise Applications and Infrastructure.
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**JOB FUNCTIONS / RESPONSIBILITIES**:
- Provide Tier 1 IT Service Support
- Proficiency in using incident management tools and processes
- Ability to assess, triage and resolve technical issues
- Create support instructions for new projects
- Maintain Knowledgebase and other internal processes and procedures
- Support deployed system(s)
- Perform other duties as assigned
- Able to work flexible hours on request
**QUALIFICATIONS**:
**CANDIDATES MUST HAVE**:
- Proven problem solving and troubleshooting skills
- Ability to work effectively within a team environment
- Knowledge of PC OS systems; hardware and software
- Demonstrated analytical skills
- Ability to effectively communicate both verbally and in writing
- Customer Service oriented
- Possess effective listening skills
- Proven ability to multi-task and stay organized
- Conceptual understanding of LAN/WAN network infrastructure, Mainframe and AS400
- Fluent in speaking, writing, and reading in English
**EDUCATION/TRAINING REQUIRED**:
- Bachelor's Degree in Computer Science, Information Systems or equivalent experience required.
- IT Technical Certification (MCP, MCSE or MCSA) desired.
**PHYSICAL DEMANDS**:
- This position is 100% phone support in an office/desk work setting.
Manual dexterity is required.
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