Technical Product Manager, Loyalty

• Build relationships with external partners and vendors to support our vision and roadmaps, including managing the selection of solutions via the RFP process.
• Partner with Commercial, Product and Engineering teams in translating commercial goals and the platform vision into a well-sequenced, global roadmap:

• Balance foundational needs and specific use cases.

• Identify opportunities, partner to identify ROI, and prioritize and negotiate initiatives to develop a roadmap that delivers on the vision and strategy.

• Ensure the roadmap includes technical health and scalability.

• Ensure the roadmap accounts for and integrates dependencies across functions.

• Technical Execution & Delivery

• Work closely with engineering teams to design, implement, and optimize Loyalty APIs and flows.

• Ensure our Loyalty platform follows best practices for security, performance, compliance (GDPR, CCPA, PCI-DSS, SOC 2), and resilience.

• Help define and influence the system design and domain model across consumer profile, loyalty, order management and third-party authentication provider.

• Build high-trust, mutually collaborative relationships to drive results:

• Partner with all stakeholders to elicit business needs, outcomes, and value, and ensure the solution roadmap is aligned to those needs, as well as other product roadmaps.

• Provide strategic advice on how to respond to stakeholders’ business challenges.

• Partner within Technology to deliver the roadmap and achieve our projected value. This individual will also need to coordinate closely with the LS&CO Privacy team for consumer privacy compliance.

• Work with UX and customer experience teams to optimize login and sign-up experiences, reducing friction while maintaining security.

• Collaborate with external vendors and third-party Loyalty solutions to evaluate and integrate best-in-class capabilities.

• Represent the team in reviews with partners and senior company leaders to align resources and prioritization to ensure minimal time to value.

• Establish a consistent prioritization process that communicates clearly the Consumer Loyalty roadmap, objectives, priorities, and decisions across a wide group of stakeholders:

• Ground your solution vision in data: Draw insights from key metrics and data sets to iterate quickly; forecast and validate impact.

• Act as the solution evangelist to demonstrate commercial impact and value, with a compelling, data-driven narrative.

• Track value delivered, platform adoption, performance, and execution against the end-to-end roadmap and adjust next steps as necessary.

• Drive adherence to all standard TPM ways of working:

• Lead the end-to-end platform lifecycle.

• Benchmark LS&CO capabilities vs. industry trends and best practices.

• Translate technical product strategy into detailed requirements and prototypes, in partnership with engineering and architecture.

• Define OKRs. scope and prioritize activities based on forecasted impact.

• Act as an agent of change within and outside your team, challenging the status quo and embracing new methodologies towards better outcomes.

• Experienced technical product manager with 5+ years of experience.

• Subject matter expertise in consumer loyalty and its implementation at a global scale in retail. This candidate will also have expertise in consumer privacy compliance and best practices.

• Ability to flex with agility between commercial and technical topics, teams, priorities and requirements, and drive balance, alignment, strategy, and value across both streams.

• Demonstrated ability to understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic new ideas with internal and external partners.

• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.

• Experience leading cross-functional teams to deliver products and projects.

• Strong presentation and communication skills, for audiences at all levels of the organization, from product and platform teams to executives.

Levi Strauss