Digital Workplace Administrator

NOV

  • Monterrey, N.L.
  • Permanente
  • Tiempo completo
  • Hace 22 días
Job Category: SystemsJob Description:About NOVNOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV's deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future.At NOV, we are a globally diverse happy family, driven to power the people who power the world.Job DescriptionThe Digital Workplace Administrator manages and supports day-to-day operations of digital collaboration platforms including Microsoft 365, DocuSign, and ChatGPT Enterprise. This role ensures reliable service delivery, user support, and adherence to security and compliance standards.Key Responsibilities
  • Administer Microsoft 365 services including Exchange Online, Teams, and OneDrive.
  • Manage day-to-day operations of DocuSign accounts, roles, permissions, templates, and transaction troubleshooting.
  • Provision users and monitor activity in ChatGPT Enterprise; escalate AI usage concerns as needed.
Monitor service health dashboards, usage analytics, and log alerts across platforms.Respond to Tier 1-2 incidents, execute service requests, and escalate technical issues.Support onboarding/offboarding, including access and licensing.Document standard operating procedures and end-user guides.Required QualificationsEducation: Associate's degree in Information Technology, Computer Science, or related field (Bachelor's preferred).Experience: 2+ years in IT operations or helpdesk, with at least 1 year supporting Microsoft 365 environments.Technical Skills:Familiarity with Microsoft 365 Admin Center, Exchange Online, and Teams configuration.Basic understanding of Azure Active Directory and PowerShell scripting.Experience with DocuSign administration preferred.Exposure to SaaS platforms, including generative AI tools (ChatGPT Enterprise is a plus).Soft Skills: Strong organizational skills, excellent troubleshooting capabilities, and user-oriented communication.Preferred CertificationsMicrosoft 365 Fundamentals (MS-900)Modern Desktop Administrator AssociateDocuSign Admin FoundationsAI-900: Azure AI FundamentalsCompTIA Security+ (optional)We are an equal opportunity employer.NOV is committed to building a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.We offer a comprehensive employee benefits package including health, life, and disability insurance. Our company is committed to crafting a lasting impact for ourselves, our customers, and the communities where we live and work.

NOV