Service Trainer AMERICAS (Latin America)

Apodaca, N.L.
Permanente
Tiempo completo

Hace 1 mes

Ready to lead service training across Latin America and make a real impact?Join us in shaping the future of technical excellence by empowering Grundfos employees, customers, and partners through engaging, high-quality training experiences. If you're passionate about service, skilled in communication, and thrive in a multicultural environment, this could be your next big move.What is the job about?As a Service Trainer for Latin America (LATAM), you will play a key role in enhancing the technical capabilities of Grundfos employees, customers, and partners across Central and South America. Your primary responsibilities will include identifying training needs, designing and delivering engaging service training programs-both online and face-to-face-and supporting the overall training process from planning to administration.This position will report directly to the Service Competence Development Manager and will operate daily out of our Monterrey, MX office. Please note that relocation for this position cannot be supported, and qualified candidates must have authorization to work in Mexico without sponsorship.Your main responsibilities:

Develop Training Content

Design, prepare, update, and maintain training programs, materials, exams, and exercises. * Facilitate and Deliver TrainingConduct online and face-to-face training sessions, transferring service, product, and application knowledge. Track training statistics, gather feedback, assess program effectiveness, and implement improvements. * Collaborate Across FunctionsAlign with relevant stakeholders from Sales, Service, HR and other Grundfos training teams. * Coordinate Training LogisticsManage trainee logistics for face-to-face sessions, including flights, visas, invitations, room bookings, training center setup, and catering. Ensure training facilities are properly prepared. * Manage Costs and InventoryOversee cost control for the Service Training Hub and maintain inventory of demo units. * Promote and Report on TrainingPromote training courses and share post-training reports through Grundfos communication channels.Your background:We imagine that you have:

Education: A degree in Engineering or related field
Technical Expertise: High level of technical pump knowledge + understands the Grundfos product portfolio and is informed about new products.
Train-the-Trainer: Proven ability to implement "Train-the-Trainer" strategies, empowering teams to scale learning and development initiatives.
Hands-on service expertise: Has the ability to perform pump commissioning, repairs and maintenance based on system data and technical knowledge.
Communication skills: Advanced communication skills, both written and verbal + dynamic public speaking ability + trainer/teacher mentality, i.e. has the ability to perform service-related product training and give high level technical support to customers and colleagues
Language: Has the ability to understand, read, write and speak Spanish, Portuguese and English
Business tools utilization: Has the ability to take advantage of Grundfos Learning Management Systems, Authoring tools (for creating training content) and Microsoft 365 collaboration tools (like SharePoint, Viva Engage, Teams, OneDrive etc.).
Troubleshooting and diagnostic failure: Being analytic, i.e. demonstrating the ability to use a structured and methodical approach in troubleshooting and diagnosing of systems and product issues.

📌 Important:
To be considered for this position, please submit your resume in English. Applications not submitted in English may not be considered.What's in it for you?We'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.In addition, your day-to-day benefits include:

We encourage you to be at the offices, where you can engage, learn, and have fun with colleagues. If you'll be working from your home office, we'll make sure you are well equipped with a good workstation
On top of it, flexible working hours and up to 3 days' additional paid leave for volunteering of your choice
Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Do you want to learn more?If this job sounds appealing, please send your resume by clicking “Apply”.To dig deeper into the Grundfos universe, follow us on or , and to get to know some of your future colleagues and why they love working at Grundfos, check outWe look forward to hearing from you.Apply nowStartPlease wait...Information at a GlanceJob detailsWorkplace: Hybrid (office and home-working)Job Location: Apodaca, Nuevo León, MexicoContract Type: Full-TimeEmployment Type: RegularAbout GrundfosGrundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.An inclusive teamWe believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.Join our Talent CommunityIf you want to stay updated on all career opportunities, please join our Talent Community!Here you can create a job alert to receive updates about job opportunities that match your interest.Grundfos values

Grundfos

Postularse