Customer Service Supervisor

Zapopan, Jal.
Permanente
Tiempo completo

Hace 1 día

DescripciónIntugo, in partnership with international companies, offers you the opportunity to be part of a growing team and develop your professional experience in a collaborative and global environment.We are currently looking for a Customer Experience Supervisor who will oversee the daily operations of the department, ensuring service level excellence and performance targets are met. This role plays a key part in team development, issue resolution, and continuous process improvement.Key ResponsibilitiesSupervise and coordinate daily team operations and workflows to meet departmental goals.Monitor service levels and key performance indicators KPIs proactively address performance gaps.Recruit, train, and develop team members, fostering professional growth and engagement.Provide coaching, support, and discipline to ensure high team performance.Foster a positive and motivating work environment.Identify recurring issues and implement problemsolving methodologies for improvement.Collaborate with other departments and leadership to support organizational objectives.Core CompetenciesProblemsolving and analytical thinkingCustomer service orientation and conflict resolutionLeadership, delegation, and team managementStrong oral and written communicationStrategic thinking and adaptabilityProfessionalism, ethics, and respect for diversityTime management, planning, and decisionmakingQualificationsHigh School Diploma or GED Bachelors degree preferred4 years of experience in customer serviceExperience in team leadership or supervisory rolesBilingual English and Spanish requiredBasic knowledge of Excel and reporting toolsAvailability to work fulltime exemptWork ConditionsRegular, fulltime employmentOnsite workFrequent use of computer and standard office equipmentAbility to sit, walk, and use hand dexterity for extended periodsWhat We OfferLaw Benefits1,400 MXN monthly in food vouchersMonthly bonus Based on objetivesmetricsSavings fund20 days of Christmas bonus6 PTO days per yearPrivate medical insurance
Bolsa de trabajo México ofrecemos puesto de Customer Service Supervisor para el sector de CallCenter Telemercadeo en la empresa Intugo de Zapopan. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

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