What are you going to do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order Processing:· Order input in SAP (different order types).· Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.).Backorder monitoring and order management:· Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.· Maintenance of planned shipping days (delays, customer requests, etc.).· Handle customer order cancellations (DOA).· Monitor call-off orders.Enquiry handling:· Handle customer questions on deliveries, delays, problems, etc.· Follow-up on pending basic quotes.· Coordinate approach with Inside/outside sales representative.Customer care:· Handle customer questions effectively and in a service-oriented manner.· Follow up on actions requested in sales representatives call reports.· Inform customers about changed delivery times and equivalent products.Filing & miscellaneous:· Case management in Salesforce.· Keep customer details and price agreements up-to-date.· Collect, share and document leads, projects, competitor details.What are we looking for?· Bachelor's degree completed.· Fluent in English (conversational).· Customer-oriented experience with a focus on details.· PC skills – MS office.· Communication and interpersonal skills.· Problem-solving.· SAP (desirable).Disponibilidad de horario:Entre semana de 11:00am a 7:00pm + Sabados y Domingos de 4:00am a 11:00am o de 11:00am a 7:00pm (Los descansos se asignarán entre la semana).
