Associate Iii - Cloud Infrastructure Services
- Guanajuato, Gto.
- Permanente
- Tiempo completo
Associate III - Cloud Infrastructure Services
**Who we are**:
Born digital, UST transforms lives through the power of technology.
We walk alongside our clients and partners, embedding innovation and agility into everything they do.
We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of over 29,000+ practical problem solvers and creative thinkers in over 30+ countries.
Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you'll create a boundless impact that transforms your career—and the lives of people across the world.
**You Are**:
**The Opportunity**:
Team Member supporting various tasks related to Windows and NOC operations for IT Infrastructure services based upon our US client Create/Configure service accounts based on service request Should be willing to work in night shift Should have excellent Communication skills, requires interaction with stake holders/on site counterparts daily through
- Resolve L1 Incident and service requests within agreed SLA
- Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity
- Update SOP with updated troubleshooting instructions and process changes
- Mentor new team members in understanding customer infrastructure and processes
- Perform alert analysis for driving incident reduction
**What you need**:
- Good in Monitoring tools and Device back up scheduling.
- Basic to intermediate powershell / BASH/Python scripting skills.
- Manual patch of QA server.
- Ability to handle Storage and Backup issues independently.
- English advanced.
**Note**:If you do not know the previous technologies or what has to do with the technical part, you can receive training for it.
**What we believe**:
We're proud to embrace the same values that have shaped UST since the beginning.
Since day one, we've been building enduring relationships and a culture of integrity.
And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do.
**Humility**:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
**Humanity**:
Through business, we will better the lives of those less fortunate than ourselves.
**Integrity**:
We honour our commitments and act with responsibility in all our relationships.
**Equal Employment Opportunity Statement
**UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
Buscojobs