Operations Manager Gerente de Cabina de Asistencias Bilinge
IGS ASISTENCIA
- Cuauhtémoc, D.F.
- Permanente
- Tiempo completo
This role will be responsible for controlling and supervising the team of Call Center Operators, as well as overseeing the proper coordination of services aligned with established metrics, always ensuring quality throughout the costomer service process.Main responsabilities
Manage an supervise Call Center Operators Servicesoperational incidents.
Analyze operational reports related to telephony and services to support accurate and effective decsionmaking.
Work closly with the Customer Service and Quality departments to mitigate any operational deficiences or complaints.
Monitor and analyze claimsloss ratios of accounts, implementing costcontainment srategies.
Requirements
Bachelors degree in Business Administration, Industrial Engineering, or Related fields.
at Least 5 years of experience in Call Center or similar roles such as Senior Supervisor.
Conversacional and written english.
Bolsa de trabajo México ofrecemos puesto de Operations Manager para el sector de CallCenter Telemercadeo en la empresa IGS ASISTENCIA de Cuauhtémoc. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
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